• Reno, NV, USA
  • Up to $80,000
  • Base + Commission
  • Full Time

Retention Specialist

Inc Authority, LLC launches the best sales careers in the nation! We focus on inspiring our sales team, turning each representative into a great leader who will quickly reap the rewards of high commissions and daily cash spiffs. We promote an environment that is fun, energetic, and supportive! Right now, we're growing fast! We're seeking confident and enthusiastic sales professionals who want to be part of a high-performance sales team. Our great work environment rewards you for superior selling skills and puts you on the fast track to success. If you're ready to be on a team of top producers, earning top incomes, with tons of growth potential, Inc Authority is the place for you!

Our Retention Specialist will engage in inbound and outbound calls with Inc Authority customers who are considering a change in their services. Collaborate with sales and customer service management on ideas and tactics to win them back. Respond to customer queries and address service complaints in a timely manner. Analyze customer feedback and develop techniques to ensure customer retention. Provide excellent customer services and ensure customer satisfaction. Explain our products and the benefits of Inc Authority services. Make calls to existing and new customers for business growth. Perform customer negotiations and reach a fair conclusion from both business and customer perspectives in conjunction with the Customer Service manager.


  • $26,000 Base Salary + Commissions, Spiffs, and Bonuses
  • No weekends! Enjoy working 8am-5pm Monday-Friday with weekends off!
  • Fun and exciting team oriented work environment!
  • Fresh leads provided daily (no cold calling)
  • Continuous coaching and full support to help you maximize your earning potential
  • Opportunities for advancement
  • Benefits including paid vacation, sick leave, 401K w/match, health/dental insurance, education assistance


The ideal candidate will provide:

  • Excellent customer service
  • Interpersonal skills and detail-oriented
  • Professional demeanor and conduct
  • Problem solving skill sets, be strategic and diplomatic
  • Team oriented and able to build positive relationships with customers
  • Ability to handle rejection
  • Achieve and exceed individual targets
  • Basic computer knowledge, including data entry into CRM
  • Outlook
  • Familiarity with multi-line phones

Requirements/Desired Qualifications:

  • Minimum 1-year experience in a similar role
  • Customer Service/Call Center experience
  • Clear background check
  • Punctuality
  • Positive and Professional Demeanor and Appearance

This full-time position is Monday-Friday 8:00 am to 5:00 pm


Medical, Dental, Vacation, 401k

About Inc. Authority:

Inc Authority has been the corporate formation specialist for over twenty years. Founded in 1989, Inc Authority, and its associated companies, have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, estate and retirement planning. We are dedicated to providing the highest standard of customer service.

Our Mission Statement:

It is our mission to empower our clients with the tools they will need to succeed in the business world. We bridge the gap between doing business online and face-to-face. Our customer service team is dedicated is providing you with the resources you need to successfully run your business. Your success is our success.

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