• Reno, NV, USA
  • 12.50
  • Base + Commission
  • Full Time

Vacation and PTO, Medical and Dental Insurance and 401k plan offered in addition to company events!

Retention Specialist 


Our retention specialist will engage in inbound and outbound calls with Inc Authority customers who are due for service renewals. Collaborate with sales and management on ideas and tactics to keep their business. Respond to customer queries and address issues in a timely manner. Analyze customer feedback and develop techniques to ensure customer retention. Provide excellent customer services and ensure customer satisfaction. Explain our products and the benefits of Inc Authority services. Make calls to existing for business growth. Perform customer negotiations and reach a fair conclusion from both business and customer perspectives in conjunction with the Manager.



The ideal candidate will provide:

  • Excellent customer service
  • Interpersonal skills and detail-oriented
  • Professional demeanor and conduct
  • Problem solving skill sets, be strategic and diplomatic
  • Team oriented and able to build positive relationships with customers
  • Ability to handle rejection
  • Achieve and exceed individual targets
  • Basic computer knowledge, including data entry into CRM
  • Outlook
  • Familiarity with multi-line phones


  • Minimum 1-year phone experience in a similar role
  • 3 + Customer Sales/Call Center experience desired.
  • Clear background check
  • Punctuality
  • Positive and Professional Demeanor and Appearance

This full-time position is Monday-Friday 8:00 am to 5:00 pm


Medical, Dental, Vacation, 401k

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